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Using Celiveo
Using Celiveo
Learn how to use the Celiveo Solution on a daily basis! Enroll a Card on a Celiveo-Enabled Printer Tag Printers and Users Place or Locate Printers on a Floor Plan Print from a Workstation Print Using Print Direct
Celiveo Smart Appliance
Celiveo Smart Appliance
Celiveo adds its intelligence to the printers other than HP FutureSmart and Ricoh SOP through a tiny Celiveo Smart Appliance connected to the network port behind the printer. Celiveo provides the following services on those printers: User authentication for pull…
Celiveo Product Installation
Troubleshooting » Error Messages » Celiveo Product Installation
Message displayed/ Cause Resolution Unable to add a device connected to the Celiveo Hardware. Celiveo Web Admin is installed directly without using Celiveo Product Installer, the necessary IIS settings is not configured properly. Make sure to…
Celiveo Print-Web
Celiveo Print-Web
Celiveo® Print-Web comes as an option of Celiveo Enterprise and offers a mobile print software solution that installs in minutes, inside the customers private network, and lets users print from any smartphone, tablet, or mobile computer with extreme…
Setup Celiveo Authentication Hardware
Celiveo Smart Appliance » Setup Celiveo Authentication Hardware
Celiveo Authentication Hardware refers to the card readers that are used to authenticate users at the device. These card readers are supported: Proximity card reader Smart card reader Swipe card reader *Note: For up‐to‐date information on supported devices,…
Celiveo Smart Appliance (CSA)
Celiveo Smart Appliance » Celiveo Smart Appliance (CSA)
Connectors Connector Description Power switch Power ON/OFF. Needs to be pressed continuously until the CSA switches On or Off. USB port (Optional) Connect a Celiveo authentication hardware such…
Upgrade to Celiveo 8
Technical Information » Upgrade to Celiveo 8
Celiveo Web Admin Installer This Celiveo 8 installer comprises of Web Admin, Celiveo Virtual Printer (CVP) and Discovery Agent (DA). This product installer is 64-bit compatible and should only be installed on Windows Server systems running on 64-bit OS. It is not…
System Requirements for Celiveo 8
Compatibility » System Requirements for Celiveo 8
Before you start installing Celiveo product, make sure the hardware and software requirements for the servers and client machines are met. Celiveo Web Admin [1] /TGS 10 (Applicable for Track-Green Saver 10) Celiveo Virtual Printer[2] Celiveo…
Installing the Celiveo Web Admin
Installation » Installing the Celiveo Web Admin
!IMPORTANT NOTE: SQL Server® 2016 SP1 is not supported on Windows 7 and Windows 2008 R2 Operating systems. For Windows Servers running on Windows Server 2008 R2 OS, it is recommended to install a lower version of SQL Server (preferably SQL Server® 2012 Express) and…
Upgrade from Celiveo 8.0.x
Technical Information » Migration Support to Celiveo 8 Versions » Upgrade from Celiveo 8.0.x
Special Gateway Replacement on Celiveo 8.0.x Server Install the Celiveo 8 Web Admin on a separate server. Open the Celiveo 8 Web Admin and create a CSVP. This CSVP should be created with an AD access profile. Download the CSVP package and copy it to the Celiveo…
Celiveo WebAdmin Tools and API
Technical Information » Celiveo WebAdmin Tools and API
*NOTE: The Celiveo WebAdmin command line API tool is available from WA 8.6.19.808 and newer versions. This Celiveo WebAdmin command line API tool allows admin to import printers in bulk using CSV file, synchronize a printer and get its synchronization status. This…
Celiveo Virtual Printer for macOS
Configuration » Celiveo Virtual Printer for macOS
The Celiveo solution is also available on macOS! Install Celiveo Virtual Printer on multiple macOS workstations – Silent Install Procedure Add a Celiveo Virtual Printer on macOS machine – Interactive Install Procedure Connect to a Windows Celiveo Shared Virtual…
Celiveo Print-Web Installation Guide
Celiveo Print-Web » Celiveo Print-Web Installation Guide
Celiveo Print-Web Installation Guide
Celiveo Versions Compatibility with Windows 10
Compatibility » Celiveo Versions Compatibility with Windows 10
Windows 10 Release Version SecureJet 7.0.6 Serverless Pull Print Client Celiveo 8.0.2 Serverless Pull Print Client Celiveo 8 Celiveo Virtual Printer 8.6.x and 8.7.x Version 1909 √ √ √ Version 1903 √…
How to install the Celiveo Hardware
Installation » How to install the Celiveo Hardware
IMPORTANT NOTES: Printer time and date: Celiveo uses the date and time from the printer for jobs tracking, automatic updates, rules, scheduled tasks etc. Therefore make sure the date and local time are correctly set on the printers, with the correct time zone…
Viewing and Updating Your Celiveo License
Installation » Viewing and Updating Your Celiveo License
The license defines what features you are authorized to use, and how many printers you can use them on. When you install the Web Admin on a Server for the very first time, you receive a trail. The trial license provides the features of Celiveo Business for 10 printers…
Migration Support to Celiveo 8 Versions
Technical Information » Migration Support to Celiveo 8 Versions
This section explains the phased approach of migrating SecureJet/ Celiveo solutions from its previous releases to the latest Celiveo 8 version (8.8.x.x). Currently migration to Celiveo 8 version is supported from versions of SecureJet 7.0.5, 7.0.6, and Celiveo 8.0.1,…
Welcome to the Celiveo Technical Documentation!
Welcome to the Celiveo Technical Documentation!
Introduction This manual will help you get the best out of the Celiveo solution as quickly as possible! It covers the functionalities of Celiveo to provide you with information about installing, configuring and using our solution. Terms and Acronyms This section…
Upgrade Celiveo Secure Services for macOS
Configuration » Celiveo Virtual Printer for macOS » Upgrade Celiveo Secure Services for macOS
On the macOS machine: Make a backup of the settings.plist file located in Library/Application Support/Celiveo/settings/. Uninstall the existing CSS version using either the interactive or silent uninstall method. Copy the settings.plist previously saved into the…
Upgrade Celiveo Server Services for Windows
Configuration » Celiveo Virtual Printer for Windows » Upgrade Celiveo Server Services for Windows
Before you begin… Before migrating your database to a new version of Celiveo Server Services, you need to save the existing CSS configuration. On the Server, go to the install directory of your existing version of Celiveo Server Services Click [Celiveo…
Downloads Celiveo 8 – Version 8.8.14.2 Installers
Downloads Celiveo 8 – Version 8.8.14.2 Installers
CORE PACKAGE COMPONENT RELEASE NOTES INSTALLER VERSION COMPONENT DESCRIPTION CELIVEO WEB ADMIN PDF 8.8.14.2 This installer comprises of Web Admin, CVP, DA and Printer Embedded Agent (for HP FutureSmart and…
Using Celiveo Reporting tool – TGS 10
Track and Report Print Jobs » Using Celiveo Reporting tool – TGS 10
Contents 1. What is TGS 10? 2. Accessing the Reporting tool 3. TGS 10 Dashboard 4. Types of reports 5. Generating a report 1. What is TGS 10? Celiveo Track-GreenSaver (TGS) 10 is an independent reporting tool of Celiveo that helps create detailed reports from the…
Retrieve Celiveo Print Queue Client Application Log
Troubleshooting » Retrieve Logs » Retrieve Celiveo Print Queue Client Application Log
Go to the system tray on the client machine. Select the Celiveo Print Queue icon and click left. In the [About] window, click on the log icon.
Celiveo Print-Web Mobile Gateway Installation Guide
Celiveo Print-Web » Celiveo Print-Web Mobile Gateway Installation Guide
Celiveo Print-Web Mobile Gateway Installation Guide
Add a Celiveo Virtual Printer to Web Admin
Configuration » Celiveo Virtual Printer for Windows » Add a Celiveo Virtual Printer to Web Admin
What is a Celiveo Virtual Printer (CVP)? The CVP is a module that is deployed on a user’s workstation, so that they can print to and release print jobs on Celiveo enabled-printers. On the Web Admin, you add a Celiveo Virtual Printer (CVP), set it up for…
Add a Celiveo Virtual Printer for Print-Direct
Configuration » Celiveo Virtual Printer for Windows » Add a Celiveo Virtual Printer for Print-Direct
What is a Celiveo Virtual Printer (CVP)? The CVP is a module that is deployed on a user’s workstation, which enables a user to print directly to a printer, subject to rules based printing and usage reporting. On the Web Admin, you add a Celiveo Virtual Printer…
Enroll a Card on a Celiveo-Enabled Printer
Using Celiveo » Enroll a Card on a Celiveo-Enabled Printer
When authenticating for the first time on a Celiveo-Enabled Printer, you need to enroll your card in the printer, i.e make your card recognizable by the machine. Once you have done this, authentication will only require a simple gesture. To enroll your card: Swipe…
Add a Celiveo Shared Virtual Printer to Web Admin
Configuration » Celiveo Virtual Printer for Windows » Add a Celiveo Shared Virtual Printer to Web Admin
What is a Celiveo Shared Virtual Printer (CSVP)? The CSVP is a module that is deployed and shared on a Print Server so that users can print to and release print jobs on Celiveo enabled-printers. On the Web Admin, you add a Celiveo Virtual Printer (CVP), set it up as a…
OS and SQL rights to install and use Celiveo
Compatibility » OS and SQL rights to install and use Celiveo
OS Rights Component Installation Operations Account Privileges Password change / Account expiry Accounts Privileges Password change / Account expiry Celiveo Web Admin (WA) …
Open Source codes used in Celiveo 8 (Latest version)
Technical Information » Open Source codes used in Celiveo 8 (Latest version)
GNU GENERAL PUBLIC LICENSE Matrix Version License/Source Location Component NETPLUGD – 1.2.9.2 1.2.9.2 https://github.com/vyos/netplug/releases LINUX KERNEL – 3.2.0 3.2.0-SIA-1.16 …
Configure Celiveo macOS NAS Job Transfer with Job Delegation
Configuration » Celiveo Virtual Printer for macOS » Configure Celiveo macOS NAS Job Transfer with Job Delegation
Configure the Windows NAS location on your Mac client workstation. In the Finder, click the Go option and select Connect to server. Provide the Windows NAS address and click the Connect button. Provide the credentials to connect to the NAS location and click…
Deploy a Celiveo Shared Virtual Printer Package on a Print Server
Configuration » Celiveo Virtual Printer for Windows » Deploy a Celiveo Shared Virtual Printer Package on a Print Server
Follow the steps listed below to deploy a Celiveo Shared Virtual Printer (CSVP) on a Print Server: Download the Deployment Package Install the CSVP on Print Server Verify CSVP on Print Server Connect to a CSVP from a User’s Workstation 1. Download the…
How to upgrade the Celiveo Version on CSA and Embedded Agents
Celiveo Smart Appliance » How to upgrade the Celiveo Version on CSA and Embedded Agents
The Celiveo Version refers to the Celiveo firmware that runs as embedded on certain printers such as HP FutureSmart or Ricoh Android SOP 2.x MFP or as deployed in Celiveo Smart Appliance (CSA). Typically, the CSA Agent comes pre-loaded with the correct firmware. For…
Connect to a Windows Celiveo Shared Virtual Printer from macOS machine
Configuration » Celiveo Virtual Printer for macOS » Connect to a Windows Celiveo Shared Virtual Printer from macOS machine
Creating a Celiveo Shared Virtual Printer (server based pull printing) follows a different procedure for macOS with respect to Windows OS. Before you begin… The shared print queue must be created in the Windows Print Server to support macOS printing. For this…
Install Celiveo Virtual Printer on multiple macOS workstations – Silent Install Procedure
Configuration » Celiveo Virtual Printer for macOS » Install Celiveo Virtual Printer on multiple macOS workstations – Silent Install Procedure
Before you begin… 1. Pre-installation requirements On the macOS client machine, make sure the minimum system requirements for installation are met. 2. Export the settings configuration file The CVP Installer package for macOS contains the following folder and…
Add a Celiveo Virtual Printer on macOS machine – Interactive Install Procedure
Configuration » Celiveo Virtual Printer for macOS » Add a Celiveo Virtual Printer on macOS machine – Interactive Install Procedure
The Celiveo macOS CVP is an independent module used to deploy on a user machine using MacOS X that enables the user to print on a Celiveo-enabled printer. This stand-alone deployment package comprises of: Install executable file Uninstall executable file Settings…
Deploy a Celiveo Virtual Printer on a User’s Work Station (For Pull Printing)
Configuration » Celiveo Virtual Printer for Windows » Deploy a Celiveo Virtual Printer on a User’s Work Station (For Pull Printing)
Follow the steps below to deploy a Celiveo Virtual Printer on a user’s workstation: Download the Virtual Printer deployment package. Install the Virtual Printer on a user’s workstation. Silent installation Uninstallation Install Printer…
Deploy a Celiveo Virtual Printer on a User’s Work Station (For Direct IP Printing)
Configuration » Celiveo Virtual Printer for Windows » Deploy a Celiveo Virtual Printer on a User’s Work Station (For Direct IP Printing)
Follow the steps below to deploy a Celiveo Virtual Printer on a user’s workstation: Download the Virtual Printer deployment package. Install the Virtual Printer on a user’s workstation. Silent installation Uninstallation Install Physical…
Compatibility
Compatibility
Before installing the Celiveo solution and the Celiveo Hardware, please make sure you have all the requirements to ensure a clean and efficient installation. System Requirements for Celiveo 8 Requirements for Hardware Role Based Access Control for Celiveo Ports and…
Configuration
Configuration
This sections details all configuration procedures for the Celiveo modules. Add Printers in Web Admin ZeroConfig Multi- SQL Configuration Configuring SQL Database for AlwaysOn Availability feature Deploy a Celiveo Shared Virtual Printer Package on a Print…
Installation
Installation
This section details the installation process for all Celiveo components. How to install the Celiveo Hardware Installing the Celiveo Web Admin Installing TGS 10 After Installation Web Admin First Run Viewing and Updating Your Celiveo License Multicard Reader –…
Technical Information
Technical Information
This topic details advanced technical information useful to get the best out of your Celiveo solution. Quick and Easy Solution to Disable SSL/ Early TLS Protocols and Enforce TLS 1.2 Managing 32 bit and 64 bit Architectures Environmental Impacts of Printing –…
Track and Report Print Jobs
Track and Report Print Jobs
Celiveo offers a powerful Tracking and Reporting tool. This section will help you understand it. Configure Quota Settings Configure Default Cost Definitions Configure Cost Definition Profiles Using Celiveo Reporting tool – TGS 10 Downgrade from TGS 10 to TGS…
Authentication
Authentication
This section details how to configure the Celiveo authentication feature. Access Control Rules Authentication Profiles High Availability Enable ID Code Authentication for Printers Save Card Number and ID code on Active Directory Configure BLE RF IDEAS Readers for…
Technical FAQ
Technical Information » Technical FAQ
How to contact us? How to close a ticket on the tracking center? What are the Open Source Codes used in Celiveo 8? How to take advantages of Celiveo deployment services? Is there any impact to Celiveo when NTLMv1 and/or SMBv1 protocols are disabled? How to…
Multi-Function Printers
Troubleshooting » Error Messages » Multi-Function Printers
Check the response time of the server. If the response time is less than 20 seconds, an error message appears. Message displayed/ Cause Resolution [B4] Celiveo: ID update failed, please contact Administrator [B5] Celiveo: BILLING update failed,…
Print Management
Print Management
This topic will help you understand how the Celiveo solution can be used to manage and control the way documents are printed in your environment. Printers Overview Create Print Rules Pull Print Delegation
Single Function Printers
Troubleshooting » Error Messages » Single Function Printers
Message displayed/ Cause Resolution [B13] Celiveo: Invalid Celiveo Server Check the Celiveo Server Services IP address. Check the Celiveo Server Services port number. Check the Celiveo Server Services service status. Check the response…
Ports and Communication
Compatibility » Ports and Communication
The table below provides a comprehensive list of all the ports used by Celiveo solutions, and describes the ports and applications used for communication between the Celiveo components that consist of the Celiveo Server Services, Web Admin Server, Active Directory,…
User Management
User Management
This topic details everything you need to know about managing your Celiveo users and administrators. Managing System Administrators Add Domain Users for Print Direct
Legal Information
Legal Information
EULA for Celiveo 8 ©2011 – 2021 Celiveo Pte Ltd. All rights reserved. Parts under license from Jetmobile Pte Ltd Protected by US patent number: 6,889,252 Protected by Singapore patent number: 104066 Protected by Australian patent number:…
Lexmark
Configuration » Configuration to be done at the Printer » Lexmark
System Requirements The system requirements for installing Celiveo 8 solution can be found here. Ports and Communication A comprehensive list of all the ports used by Celiveo solutions, describing the ports and applications used for communication between the Celiveo…
Upgrade from SecureJet 7.0
Technical Information » Migration Support to Celiveo 8 Versions » Upgrade from SecureJet 7.0
Special Gateway Replacement on SJ7.0.x Server Open the Celiveo 8 Web Admin and create a CSVP. This CSVP should be created with an AD access profile. Download the CSVP package and copy it to the SJ7.0.x server. Uninstall SecureJet Server Services from the SJ7.0.x…
Add Printers in Web Admin
Configuration » Add Printers in Web Admin
Celiveo Printers Discovery Agent helps you to import printers from an existing Print Server or find printers on the network. You can also add printers manually. Before you start If the Discovery Agent is run on a different machine than the Web Admin server, and…
Konica Minolta
Configuration » Configuration to be done at the Printer » Konica Minolta
Here, you will learn about the prerequisites and required settings to be done on the Konica Minolta printer device before and after installation of the Celiveo solution. Prerequisites Ports and Communication Configure the device using Konica Minolta Page Scope Web…
Save Card Number and ID code on Active Directory
Authentication » Save Card Number and ID code on Active Directory
Introduction How to… Specify the AD Field to Store the Card Number/ID Code Make Celiveo Save the Card Number/ID Code in AD Introduction In the article on Enabling Card Authentication, and Enabling ID Code Authentication, the Card Number and PIN…
Add Printers Manually
Configuration » Add Printers in Web Admin » Add Printers Manually
Before you begin… While adding a printer, you may need to upload its driver to the Celiveo database. The Add Printer wizard launches the Discovery Agent to enable you to import the driver from the workstation you are running the wizard on. So before you start,…
HP
Configuration » Configuration to be done at the Printer » HP
This section provides the information regarding the prerequisites, specific settings to be made on the HP device and the configurations to be performed on the device web server page for installation of Celiveo solution. System Requirements FIRMWARE NOTES –…
Pushing Print Jobs to Network Attached Storage (NAS)
Technical Information » Pushing Print Jobs to Network Attached Storage (NAS)
Contents What is NAS? How does NAS work for virtual printers? How to push print jobs to NAS? How to configure NAS path while creating CVP deployment package? Support for NAS during CVP manual installation What is NAS? Network Attached Storage or NAS is a…
Print Using Print Direct
Using Celiveo » Print Using Print Direct
Select Default Printer and Print If the Printer You want to Use is not on the Menu Change Default Printing Preferences Select Default Printer and Print Right-click the Celiveo Virtual Printer system tray icon ( ). A menu displays. *Notes: - The printers…
Common Questions
Troubleshooting » Common Questions
Troubleshooting Frequently asked questions regarding the technical aspects of the Celiveo solution. Why are the printing rules configured on the physical printer not applied? Users are unenrolled shortly after enrollment due to inactivity timeout. Managing 32 and…
Embedded Agent for Ricoh Android SOP 2.x MFP
Configuration » Configuration to be done at the Printer » Embedded Agent for Ricoh Android SOP 2.x MFP
Contents Prerequisites Configure the printer before installing the Embedded Agent Configuring the printer using Web Image Monitor Connecting Celiveo Authentication Hardware (Card Reader) to the printer device. 1. Prerequisites Before you install, make sure…
Authentication Profiles
Authentication » Authentication Profiles
Contents About Authentication Profiles What are Authentication Profiles? Settings Specified in an Authentication Profile Authentication Profiles in Access Control Rules Optimizing Authentication for Large Organizations Additional Settings in an…
Place or Locate Printers on a Floor Plan
Using Celiveo » Place or Locate Printers on a Floor Plan
The Floor Plan is tied to the combination of settings that are current at the time the Floor Plan is imported. As such, ensure that tags are defined before you begin this exercise. Contents Why Floor Plans? Import a Floor Plan and Place a Printer on It Place…
Requirements for Hardware
Compatibility » Requirements for Hardware
For Celiveo Smart Appliance: Fixed IP or DHCP‐reserved IPv4 MAC address (as printed on Celiveo Smart Appliance) For printers connected with Celiveo Smart Appliance: Active TCP‐IP 100BT LAN connection Active Simple Network Management Protocol (SNMP)…
Add Domain Users for Print Direct
User Management » Add Domain Users for Print Direct
Why Add Domain Users to a Community? What if I am a member of several groups/OU? How to… Add Domain Users to a Community Add User Groups/OUs to a Community Why Add Domain Users to a Community? The User Experience for Print Direct can be…
Serverless Pull Printing and Track-PM
Troubleshooting » Error Messages » Serverless Pull Printing and Track-PM
Installation troubleshooting Error / Cause Resolution Unable to install Serverless Pull Printing client No administrator rights Login using root user credentials Operation troubleshooting Error/ Cause Resolution …
Managing System Administrators
User Management » Managing System Administrators
h4. Contents About System Administrators The Super Admin What is a Community Regular Admins Print Rules and Access Control Rules Visibility of Users and Printers on Web Admin Effective Community How to… Create a Non-Domain User as an…
Access Control Rules
Authentication » Access Control Rules
Contents About Access & Control Rules What are Access Control Rules? Unlock a Function for Unrestricted Access Authorize a Function for a Specific Group of Users Combining Access Control Rules and Assigning them to Printers How…
High Availability
Authentication » High Availability
Contents About High Availability What is high availability? Full Cache Vs Dynamic Cache Cache First Vs Cache Last Tracking and High Availability Limitations How to… Enable High Availability Configure High Availability…
Tag Printers and Users
Using Celiveo » Tag Printers and Users
Use Tags to Define Communities Contents What is community? Why use Tags/Communities? Examples Use Bookmarks to access communities quickly How to… Label a Tag Tag Printers Tag Users Tag User Groups Tag IP Address Ranges What is a…
Antivirus False Positive cases
Configuration » Celiveo Virtual Printer for Windows » Antivirus False Positive cases
In some cases, the Windows Defender or Symantec Endpoint antivirus identifies Celiveo Virtual Printer as a threat. We have submitted the file to Microsoft for a malware analysis who confirmed this was a false positive as proven by the reports below: To avoid this…
Configuring SQL Database for AlwaysOn Availability feature
Configuration » Configuring SQL Database for AlwaysOn Availability feature
Contents What is AlwaysOn Availability Group? How Celiveo supports AlwaysOn availability? Enabling multi-subnet failover during Celiveo installation Enabling multi-subnet failover and other options during database configuration What is AlwaysOn Availability…
Xerox
Configuration » Configuration to be done at the Printer » Xerox
System Requirements The system requirements for installing Celiveo 8 solution can be found here. Ports and Communication A comprehensive list of all the ports used by Celiveo solutions, describing the ports and applications used for communication between the Celiveo…
Web Admin First Run
Installation » Web Admin First Run
Double click the Celiveo Web-Admin icon on the desktop ( ). The initial logon screen of the Web Admin displays. Specify admin as both the [User Name] and [Password]. Click [Login]. The User Information Update screen displays. At [Email Address], specify a…
Custom Access Control for HP FutureSmart Printers
Authentication » Custom Access Control for HP FutureSmart Printers
What is Custom Access Control? Celiveo administrators are able to force a customized OXPd Authorization Agent Configuration – also called Authorization Proxy – on HP FutureSmart printers. This allows to define which Printer functions are controlled by…
Printers Overview
Print Management » Printers Overview
On this page, you can add or delete a printer. Or, simply get an overview of all the printers managed by Celiveo Web Admin. Click on one of the sections for details: About the printers list Add printers Edit printer settings Delete a printer About the printers…
Enable and retrieve CSA Logs
Troubleshooting » Retrieve Logs » Enable and retrieve CSA Logs
Enable CSA Logs At the Main Menu , click on the printer icon. From the list of printers, select the printer to collect the CSA logs. Click on the printer settings icon. Select the [Advanced] tab. Select [Enable logs] and click on the Save icon. Retrieve…
Configure Embedded Tracking for Print-Direct
Track and Report Print Jobs » Configure Embedded Tracking for Print-Direct
Embedded tracking with Print-Direct is available for HP FS printers. It is available with a Print-Direct license to provide tracking information without deploying a CVP on the client machine. When adding a Printer, in the Printer Settings, load the HP FS embedded…
Pull Print Delegation
Print Management » Pull Print Delegation
What is Pull Print Delegation? Celiveo allows to delegate the pull print job (and Pull Print jobs only) upon printing for another user to release. It is called “Pull Print Delegation”. In a few clicks, a user can delegate print jobs to another Active Directory…
ZeroConfig
Configuration » ZeroConfig
What is ZeroConfig? Celiveo ZeroConfig allows you to create Printer Configuration Profiles to deploy on multiple printers without having to synchronize them. ZeroConfig installation for Celiveo Smart Appliance Add a ZeroConfig Profile in Web Admin In the Add…
Retrieve Discovery Agent Log
Troubleshooting » Retrieve Logs » Retrieve Discovery Agent Log
On the client machine or server where Web Admin is installed, go to C:\Program Files\Celiveo\Web Admin\CeliveoPrinterDiscoveryAgentService\log.txt
Retrieve Web Admin Logs
Troubleshooting » Retrieve Logs » Retrieve Web Admin Logs
Web Admin logs are enabled by default. On the client machine or server where Web Admin is installed, go to C:\Program Files\Celiveo\Web Admin\logs\wa2.log
Create Print Rules
Print Management » Create Print Rules
Print Rules let you define the availability of a printer and how a print job should be handled, depending on: The day of week/time of day. Who the sender is The value of an attribute of the print job (For example, the page count of a print…
SNMP Settings
Compatibility » SNMP Settings
SNMP (Simple Network Management Protocol) is a standard network management protocol (based on TCP/IP) to monitor and map network availability, performance, and error rates when a printer is added in Celiveo Web Admin. To identify the different printer types after the…
After Installation
Installation » After Installation
After installation it is recommended to downgrade the rights for both set of SQL account credentials (TGS Service account and Celiveo database account) to their minimal level which are: dbdatareader dbdatawriter ddladmin
Understanding CSA LED Flashing Behaviors
Celiveo Smart Appliance » Understanding CSA LED Flashing Behaviors
The table below describes the different CSA LED Flashing Behaviors to help you understand the meaning of the flashing and identify the potential errors. Scenario LED Behavior/Beep Activity Normal Behavior Power on with network …
Using Microsoft AD LDS software
Authentication » Using Microsoft AD LDS software
No Active Directory? AD LDS allows to manage easily and professionally users Some clients do not have Active Directory but need Print Management and a users list is necessary to provide authentication service on printers. A solution is to use free Microsoft AD LDS…
Synchronize Printers
Configuration » Synchronize Printers
Once you have defined all needed settings for a physical printer, these settings must be uploaded to the printer. You upload the settings by synchronizing the printer with the Web Admin. Select the printers to synchronize. Note: Only physical printers that have…
Multi- SQL Configuration
Configuration » Multi- SQL Configuration
What is Multi-SQL configuration? When being part of a large company with its offices distributed across the globe, and you have to travel from one site office to another, the need arises to switch to the appropriate regional database settings to connect and store…
Installing TGS 10
Installation » Installing TGS 10
!IMPORTANT: Celiveo Web Admin application MUST be installed and successfully launched prior to the installation of TGS 10. Ensure that TGS 10 and Web Admin are installed in the same system. Copy the Track-Green Saver Installer package to the desktop. Select the…
Enable and Download Log Files
Troubleshooting » Retrieve Logs » Enable and Download Log Files
Why Enable Log Files? Log files record messages generated by the printer as and when events occur. Logging is disabled by default, as generating log files can hinder the performance of the printer. However, in the event of errant behavior, log files provide valuable…
Print from a Workstation
Using Celiveo » Print from a Workstation
1. On the User’s Workstation… When you print from a user’s workstation,you print to the Celiveo Shared Virtual Printer, just like how you would print to any other printer. After that, you go to the nearest Celiveo-enabled printer. Notes: In…
[IMPORTANT] Quick and Easy Solution to Disable SSL/ Early TLS Protocols and Enforce TLS 1.2
Technical Information » [IMPORTANT] Quick and Easy Solution to Disable SSL/ Early TLS Protocols and Enforce TLS 1.2
IMPORTANT – THIS PROCESS IS MANDATORY TO SUPPORT TLS 1.2 WITHOUT IT CELIVEO WON’T WORK *Note: This is applicable for SecureJet (7.0.5 and higher) and Celiveo (8.0.0 and higher) products. Currently, Celiveo supports TLS 1.2 in HP FutureSmart…
Set the Session Timeout
Configuration » Set the Session Timeout
What is the Session Timeout? The Session Timeout specifies how long the system should wait before ending a Web Admin session, if no activity is detected. To Specify the Session Timeout: Open IIS Manager. To open IIS Manager, type inetmgr in the Start Search box…
Configure Quota Settings
Track and Report Print Jobs » Configure Quota Settings
What are Quotas? Print Quotas are used to control and reduce print costs by restricting users’ prints to a certain cost or a certain number. You can define the quota settings to be applied to domain users. Important note: Usage quota rules only apply for…
Enable Smart card authentication for printers
Authentication » Enable Smart card authentication for printers
Enable Smart card Authentication for Printers You enable Smart card authentication by creating an Access Control Rule and assigning the rule to a printer. You however cannot assign an Access Control Rule directly to a printer. Instead, you create an Access & Rules…
Configure BLE RF IDEAS Readers for Smartphone Authentication with Orange Pack-ID Application
Authentication » Configure BLE RF IDEAS Readers for Smartphone Authentication with Orange Pack-ID Application
Celiveo engages with Orange Pack ID for mobile authentication at the printer (reader). Users can store their Card (Badge) ID credentials in their smartphones via this mobile app and can authenticate using their Smartphone at the Reader to successfully login at the…
Configure ID Mask
Authentication » Configure ID Mask
Masks are used to extract values from specific positions of a badge ID. When you select a standard reader type from the [Mask type] drop-down, the corresponding ID mask is automatically applied when the badge ID is read. *Celiveo uses HID Type B (OMNIKEY 5×27 CK)…