Enable and retrieve CSA Logs

Enable CSA Logs

1. At the Main Menu , click on the printer icon.
2. From the list of printers, select the printer to collect the CSA logs.
3. Click on the printer settings icon.
4. Select the [Advanced] tab.
5. Select [Enable logs] and click on the Save icon.

Retrieve logs through USB

Enable log retrieval through USB

*Use the following method only if Celiveo Web Admin is unable to reach the Celiveo Smart Appliance (CSA). Do not include any spaces in the configuration entries. Disable the logs retrieval after you have collected the required logs. This ensures that the CSA will not continue to allocate resources to collect the logs.
Make sure either ipsetup.conf or support.conf files are present in the USB flash drive at any one point in time if both files are placed, support.conf takes the priority.

1. Format a USB flash drive to FAT32.
2. On the USB flash drive, create a configuration file and enter the following

LOGLEVEL=3

GETLOGS=1

3. Save the file as support.conf file.
4. Switch off the Celiveo Smart Appliance (CSA).
5. Connect the USB flash drive with the support.conf file to the CSA.
6. Switch on the CSA. The configuration file is copied to the CSA and log retrieval is enabled.
7. Once the LED on the CSA switches to a steady green light, it is now safe to remove the USB flash
   drive.

Reproduce issue and retrieve the log

After enabling logs retrieval, proceed to reproduce the issue.

1. After enabling logs retrieval, proceed to reproduce the issue.
2. Switch off the Celiveo Smart Appliance (CSA).
3. Connect the USB flash drive with the support.conf file to the CSA.
4. Switch off the Celiveo Smart Appliance (CSA).
5. Connect the USB flash drive with the support.conf file to the CSA.
6. Switch on the CSA. The CSA will copy all logs in a compressed folder to the USB flash drive.
   (Folder filename: .tar.tgz).
7. Once the LED on the CSA switches to a steady green light, it is now safe to remove the USB flash
   drive.
   

Disable log retrieval through USB

Disable the process after you have collected the logs.

1. On the USB flash drive, create a configuration file and enter the following:

LOGLEVEL=0

2. Save the file as support.conf.
3. Switch off the Celiveo Smart Appliance (CSA).
4. Connect the USB flash drive with the support.conf file to the CSA.
5. Switch on the CSA.
6. Once the LED on the CSA switches to a steady green light, it is now safe to remove the
   USB flash drive. It is now safe to remove the USB flash drive.

*NOTE: Don’t leave logs enabled on the CSA.

©2024 Celiveo Pte Ltd – All Rights Reserved