Before you start installing Celiveo product, make sure the hardware and software requirements for the servers and client machines are met.
|Celiveo Web Admin  /TGS 10
(Applicable for Track-Green Saver 10)
|Celiveo Virtual Printer||Celiveo Server Services for macOS|
|Minimum Hardware Requirements|
|RAM||4 GB||4 GB||2 GB|
|Free hard disk space||4 GB||4 GB||4 GB|
|Server Operating System|
| Windows Server 2019 (64-bit edition)
Windows Server 2016 (64-bit edition)
Windows Server 2012 R2 (64-bit edition)
Windows Server 2012 (64-bit edition)
| SQL Server 2019 
SQL Server 2017 
SQL Server 2016 
SQL Server 2014 
|.NET Framework 4.5||√||√|
| Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update (8.0.61001)
Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update (9.0.30729.6161)
Microsoft OLE DB Driver for SQL Server (Version 18 or more, latest is preferred)
| Internet Information Services (IIS)
versions 10/ 8.5/ 8.0/ 7.5
|Workstation/ Client Operating Systems|
|Windows 10 Home Edition (32-bit and 64-bit)||X||√|
| Windows 10 Pro, Enterprise, Education Edition (32-bit and 64-bit)
To learn more about Celiveo Editions compatibility with Windows 10, please see this article.
Windows 8.1 (32-bit and 64-bit)
Windows 8 (32-bit and 64-bit)
Windows 7 SP1 (32-bit and 64-bit)
| macOS Sierra 
macOS High Sierra
|.NET Framework 3.5||√|
|.NET Framework 4.5||√||√|
| Internet Explorer 10 and above
(Use Internet Explorer 11 for an optimal
Microsoft Edge Chromium with Click-Once enabled (learn more).
 Servers or client machines running Celiveo Enterprise Solution deployed using the Celiveo Web Admin Installer.
 MSI package with capabilities of Print-Direct and Celiveo Server Services.
 Client machine running Celiveo Server Services.
 Excludes the requirement of additional hard disk space for the installation and storage of SQL Server Express. Depending your organization’s network setup, ensure there is additional space or access to a network storage appliance to store the users’ print jobs. Ensure OS is installed with latest updates.
 Celiveo Server Services requires lesser than 100 MB of storage space.
 SQL DB Minimum Supported Compatibility Level is 120. Customers that migrated Celiveo databases from older SQL Servers (Levels lower than 120) need to ensure that the SQL DB level on SJPS and CeliveoDB databases is set at a minimum value of 120 on the new SQL Server that they have been migrated to.
To identify the SQL DB level execute the following SQL DB Query:
SELECT NAME, COMPATIBILITY_LEVEL FROM SYS.DATABASES WHERE NAME = 'INSERT_DATABASE_NAME_HERE'
To upgrade the SQL DB level execute the following SQL DB Query:
ALTER DATABASE INSERT_DATABASE_NAME_HERE SET COMPATIBILITY_LEVEL = 120
Further information here about SQL Database Levels.
 .NET Framework 4.5 is required by Celiveo and is enabled by the Celiveo installer itself. For older version of Windows where installation by enabling features is not possible, the installer installs it with pre-packaged bundles.
 Ensure Windows Powershell is allowed on the servers where Celiveo solution is installed, and on client machines where Celiveo Virtual Printer (CVP) is deployed.
 When using Celiveo be aware of the following services operational needs:
|Email Notifications||Celiveo Web Admin has several services that send emails to administrators such as, Authentication, Enrollment, Unenrollment, Reenrollment, Release or failed print jobs, IP Address not found in the defined IP range list, License Status, Celiveo System Logs.||Real-time|
|User Data AD/LDAP-SQL Sync||When SQL DB enrollment is selected, Celiveo will sync the user information between AD and SQL DB based on the defined schedule to guarantee that SQL contains the latest user information.||Scheduler|
|Auto User Unenroll||When auto user unenroll is enabled, Celiveo checks if there’re any inactive users and removes them from the solution. This operation is performed daily and based on the user inactivity configuration on Web Admin.||Daily Operation|
|Orphan Print Job Clean Up||Orphan Print Jobs Clean checks daily if there’re any print jobs that were not deleted while the SQL DB was unreachable when the CVP or Printer Agent tried to delete a print job.||Daily Operation|
|Web Admin Recycle Bin Cleanup||When Web Admin Recycle Bin is enabled, Celiveo checks any data that is in the Recycle Bin and deletes it based on the maximum Recycle Bin life time configured on the Web Admin||Daily Operation|
|License Update||This is only applicable for rental customers. Celiveo will try to update the license against Celiveo Cloud Licensing Servers to get the latest License applicable for the customer.||Scheduler|
|Temp Data Cleanup||Celiveo cleans the temporary data that is generated by Web Admin in day-to-day operations.||Daily Operation|
|Celiveo SQL DB Replication Sync||When using Primary and Regional SQL DB Celiveo will try to execute DB sync every 30 seconds in case there’s new data in the Primary DB it will replicate it to all existent Regional DB.||Every 30 Seconds|
|Quota Update||When Quota is enabled, Celiveo will need to update quota based on the schedulers set by the administrator.||Potentially Real-time|
|ID Code Portal Generation||End-User Web Portal where users can login and generate their Numeric or Alphanumeric ID Code.||Real-time|
|Track-GreenSaver 10||Track-GreenSaver is a Web Portal used by management to generate and schedule printing reports generation.||Potentially Real-time|
Note: Celiveo Web Admin product installer is only 64-bit compatible.
 Celiveo Virtual Printer is compatible for both 32-bit and 64-bit operating systems. Appropriate Virtual Printer (32-bit or 64-bit installer) will be deployed based on the OS in the client/ server machine.
 Supports Sierra version 10.12 and higher.
 Requires sudo rights for installation purposes.